Outstanding Customer Service Skills 1 Day Course

1 Day CourseClassroom

Happy customers are good for business, which is why being able to communicate effectively with the people who buy your products and services is invaluable. The Outstanding Customer Service Skills 1 Day Course teaches you the essentials of building great relationships with your customers, to ensure you deliver first class customer service, every time.

For anyone whose customer interactions happen mainly over the phone, the Excellent Customer Care (Incoming Calls) 1 Day Course covers the same customer care principles applied specifically to telephone handling. Since strong customer service relies so heavily on how you communicate, this course also pairs well with the Communication Skills 1 Day Course, building the underlying skills that make every customer interaction more effective.

Anyone in a sales-facing role may also find the Key Selling Skills 1 Day Course a useful companion, since looking after customers well after the sale is just as important as winning them in the first place. There's no formal assessment for this course, but delegates receive a Certificate of Attendance for their records.

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Do you have a larger workforce to train up? Enquire about our in-house training.

Frequently Asked Questions

Will lunch be Included?

The joining instructions will indicate if lunch is provided for the duration of your course. Should you need to know prior to booking please contact one of our team who will be happy to advise.

When will I receive my Course Joining Instructions?

Course joining instructions are sent 7 to 10 days prior to course commencement. If you book within this time frame they are emailed within 24 hours of the booking being placed.

Do I have to attend all days/sessions?

Full attendance on all days, at the required times stated on your course joining instructions, is compulsory to successfully complete the course.

What time does my course start?

Start and finish times are confirmed on your joining instructions which are issued 7 to 10 days prior to course commencement. Failure to arrive at the requested time may result in the delegate being turned away.

Can I complete a name change on my booking?

Yes, a name change can be completed free of charge providing the delegate being substituted has the required pre-requisites. You can submit your request by emailing our customer service team at [email protected] or calling on 01892 543000.

Is there an assessment for the Outstanding Customer Service Skills 1 Day Course?

No formal assessment, but you'll receive a Certificate of Attendance on completion.

What does the course cover?

Understanding customer needs, identifying your own strengths and weaknesses, handling difficult situations, and measuring customer satisfaction.

How long is the Outstanding Customer Service Skills 1 Day Course?

It runs over one day.