• Can I complete a name change on my booking?

    Yes, a name change can be completed at any time free of charge. You can submit your request by emailing our customer service team at training@easybooktraining.co.uk or calling on 01892 543000.

  • Do I have to attend all days/sessions?

    Full attendance on all days, at the required times stated on your course joining instructions, is compulsory to successfully complete the course.

  • What happens if I fail the course?

    If you should fail the course our customer service team will be in contact to discuss your options.  Our team will talk through the process to help you achieve the qualification required in the most effective way.

  • What time does my course start?

    Start and finish times are confirmed on your joining instructions which are issued 7 to 10 days prior to course commencement.  Failure to arrive at the requested time may result in the delegate being turned away.

  • When will I receive my certificate?

    CITB certificates are issued electronically via email, and typically take around 2 weeks to be issued.  You can also view your results online via the CITB profile at www.citb.co.uk/cards-testing/online-card-checker

     

  • When will I receive my Course Joining Instructions?

    Course joining instructions are sent 7 to 10 days prior to course commencement.  If you book within this time frame they are emailed within 24 hours of the booking being placed.

  • Why do I need to provide a pre-requisite?

    Pre-requisites are requested when the awarding body requires proof of a previous in date qualification or experience, to ensure delegates are eligible to attend. These guidelines are set policies which we are not able to amend.  If you do have any queries or are unable to provide sufficient evidence please contact our customer service team at your earliest convenience on 01892 543000.

  • Will I be required to wear PPE?

    If PPE is required for your training it will be listed on our website, within the course information section, and also confirmed on your joining instructions.  If you are missing an item or have any queries please contact our customer service team at your earliest convenience on 01892 543000.

  • Will lunch be Included?

    The joining instructions will indicate if lunch is provided for the duration of your course.  Should you need to know prior to booking please contact one of our team who will be happy to advise.