Conflicts can arise in any business setting, whether it’s between two colleagues, an employee and a member of the public or between internal teams. It’s important to handle conflicts swiftly and fairly, as damaged relationships are difficult to repair, and damage to a business’ reputation even more so.
This 2 hour online conflict management course has been created by business professionals and is aimed at senior staff who are responsible for managing teams and individuals. You’ll learn how to spot the early signs of a conflict, put preventative measures in place and choose from a range of conflict resolution techniques.
And, as this course is accredited by Continuing Professional Development (CPD) Certification Service, you can be sure that the information follows up-to-date industry best practice.
After completing this e-learning conflict management course, you’ll understand:
This 2-hour online training course covers the following topics:
At the end of this course, you’ll take a multiple-choice test of 12 questions. It’s marked automatically, and you’ll need 75% to pass. If you don’t pas first time, you’re welcome to re-take the test as many times as you need to at no extra cost.
You’ll receive a CPD-certified digital certificate straight away.
This online course in conflict management has been created especially for senior members of staff who manage others, such as managers, supervisors and HR advisors. It is not aimed at employees looking for help dealing with conflicts at work.
No. There is no time limit to complete the course and you're free to learn at your own pace. The training can be taken in as many sessions as you wish or completed in one go.
Yes the course is certified by CPD (Continuing Professional Development). Many of our online courses are also approved by RoSPA (Royal Society of the Prevention of Accidents).
The course can be accessed on any mobile, tablet, PC or laptop with an internet connection.
Yes! Don't worry you can retake the assessment as many times as you need and there are no additional charges.
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