Complaint Handling Online Course

Complaints are an ordinary part of any business. They can help you to understand areas that aren’t working for your customers and give you the chance to fix things. How you handle complaints and how quickly you resolve issues says a lot about your business, so it’s important to get it right.

This 30-minute online Complaints Handling training course will show you how to approach complaints, whether they come via email, social media, face-to-face or on the phone. By following simple guidelines, you can handle complaints successfully – leaving your team feeling positive and your customers satisfied.

This course is also accredited by the Continuing Professional Development (CPD) guidelines.

This online training course should take around 30-minutes to complete. By the end, you’ll:

• Understand why people make complaints
• Recognise that complaints allow you to learn
• Know how complaints help you improve your business
• Be able to respond effectively to complaints received via various channels
• Understand how to investigate complaints promptly
• Be able to act appropriately when faced with a range of tricky situations
• Know how to use feedback to implement change
• Learn to seek successful outcomes to complaints against your business

This e-learning course covers the following topics:

• An introduction to complaint handling
• Why having an efficient complaint handling process is important for your business
• How to turn a complaint into a success story
• Investigating complaints – the process
• Turning a negative into a positive
• Review your complaints handling process
• Ways to reduce the number of complaints you receive

At the end of this complaints handling course, you’ll take a multiple-choice test of 20 questions. It’s marked automatically, and you’ll need 80% to pass. If you don’t pass the first time, you’re welcome to re-take the test as many times as you need to at no extra cost.  You’ll receive a CPD-certified digital certificate straight away.