Complaints are an ordinary part of any business. They can help you to understand areas that aren’t working for your customers and give you the chance to fix things. How you handle complaints and how quickly you resolve issues says a lot about your business, so it’s important to get it right.
This 2-hour online Complaints Handling training course will show you how to approach complaints, whether they come via email, social media, face to face or on the phone. By following simple guidelines, you can handle complaints successfully – leaving your team feeling positive and your customers satisfied.
There’s no time limit to complete the course, so you can work through at your own pace. It’s also accredited by the Continuing Professional Development (CPD) guidelines.
This online training course should take around 2 hours to complete. By the end, you’ll:
This e-learning course covers the following topics:
At the end of this complaints handling course, you’ll take a multiple-choice test of 12 questions. It’s marked automatically, and you’ll need 75% to pass. If you don’t pass first time, you’re welcome to re-take the test as many times as you need to at no extra cost.
You’ll receive a CPD-certified digital certificate straight away.
If you run your own business, the way you handle complaints will directly affect your reputation, so it’s important you get it right. This online course will help you re-frame why people complain and how you can use their valuable insight to improve your business.
Likewise, if you deal with complaints as part of your job – working in a customer service role, dealing with customers face to face or working on the front desk, it’s important to prepare yourself for negative comments and feedback. The more knowledge and understanding you have of a situation, the better you can handle it when it arises.
No. There is no time limit to complete the course and you're free to learn at your own pace. The training can be taken in as many sessions as you wish or completed in one go.
Yes the course is certified by CPD (Continuing Professional Development). Many of our online courses are also approved by RoSPA (Royal Society of the Prevention of Accidents).
The course can be accessed on any mobile, tablet, PC or laptop with an internet connection.
Yes! Don't worry you can retake the assessment as many times as you need and there are no additional charges.
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