Conflict Resolution Online Course

Conflict Resolution Online Course

1 Hours1 Hours
Interactive Interactive
Cost effectiveCost effective

Conflicts in the workplace can have a negative impact on everyone. Whether it’s two colleagues who can’t seem to get along, or a more serious clash between individuals and customers, it’s important not to let things get out of hand.

This online training course has been written by business professionals for employees. Over the course of 1hour, you’ll learn why conflicts arise in the workplace, how you can spot the signs and work towards resolving many common issues.

Explore why emotional intelligence and self-reflection are key to maintaining balance. Discover how tone of voice and body language can aggravate a situation. And lastly, you’ll look at the Thomas-Kilmann model and the L.E.A.D method of conflict resolution.

Leaving conflicts unresolved can affect morale, mental health and even the success of the business. Conflict resolution is a useful skill to have, no matter what stage in your career you’re at.


By completing this conflict resolution e-learning course, you’ll understand:

  • What the different types of conflict are
  • The common causes of conflict in the workplace
  • The harmful impact that conflict creates in a working environment
  • A range of strategies to avoid conflicts in the workplace
  • Strategies to resolve conflicts effectively when they arise


This 1-hour online training course covers the following topics:

  • What is conflict?
  • Common types of conflict in the workplace
  • The effect that conflict can have on those involved
  • The stages of a conflict
  • External conflicts
  • Internal conflicts
  • Strategies for resolving conflict in the workplace
  • How to communicate effectively
  • Using emotional intelligence
  • Tone of voice and body language
  • The Thomas-Kilmann model of conflict resolution
  • The L.E.A.D method
  • Why self-reflection is important


At the end of this online conflict resolution training, you’ll take a multiple-choice test of 10 questions. It’s marked automatically, and you’ll need 80% to pass. If you don’t pass first time, you’re welcome to re-take the test as many times as you need to at no extra cost.

You’ll receive a CPD-certified digital certificate straight away.

Who is this Course for?

This online course in conflict resolution has been created especially for employees looking for help and advice in dealing with conflict at work. It doesn’t matter what industry you work in; this training will help you identify signs of conflict and give you practical guidance on resolving issues.

If you’re a manager, supervisor, HR advisor or any senior member of staff whose role involves managing others in the workplace, we recommend that you sign up for the Conflict Management training instead.

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