Conflict Resolution Online Course

Conflicts in the workplace can have a negative impact on everyone. Whether it’s two colleagues who can’t seem to get along, or a more serious clash between individuals and customers, it’s important not to let things get out of hand.

Over the course of 25-minutes, you’ll learn why conflicts arise in the workplace, how you can spot the signs and work towards resolving many common issues.

Explore why emotional intelligence and self-reflection are key to maintaining balance. Discover how tone of voice and body language can aggravate a situation. Leaving conflicts unresolved can affect morale, mental health and even the success of the business. Conflict resolution is a useful skill to have, no matter what stage in your career you’re at.

By completing this conflict resolution e-learning course, you’ll understand:

• What the different types of conflict are
• The common causes of conflict in the workplace
• The harmful impact that conflict creates in a working environment
• A range of strategies to avoid conflicts in the workplace
• Strategies to resolve conflicts effectively when they arise

This 25-minute online training course covers the following topics:

• Common types of conflict in the workplace
• The effect that conflict can have on those involved
• The stages of a conflict
• External conflicts
• Internal conflicts
• Strategies for resolving conflict in the workplace
• How to communicate effectively
• Using emotional intelligence
• Tone of voice and body language
• Why self-reflection is important

At the end of this online conflict resolution training, you’ll take a multiple-choice test of 20 questions. It’s marked automatically, and you’ll need 80% to pass. 

If you don’t pass the first time, you’re welcome to re-take the test as many times as you need to at no extra cost.

You’ll receive a CPD-certified digital certificate straight away.