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If you work with members of the public as part of your role, it’s important to make sure each person you deal with – whether it’s on the phone, face-to-face or online – has a good customer experience. Keeping customers happy can be a challenge, but done right it will boost your company’s reputation, generate more business and a better working environment.
This 2 hour e-learning training course is written by experts who understand the core skills needed for excellent customer service. You’ll learn why first impressions create a lasting impact, how to communicate effectively and solve problems quickly.
And, as this course is accredited by Continuing Professional Development (CPD) Certification Service, you can be sure that the information follows up-to-date industry best practice.
By completing this online customer service training, you’ll understand:
This 2-hour online training course covers the following topics:
At the end of this online customer services course, you’ll take a multiple-choice test of 15 questions. It’s marked automatically, and you’ll need 80% to pass. If you don’t pas first time, you’re welcome to re-take the test as many times as you need to at no extra cost.
You’ll receive a CPD-certified digital certificate straight away.
Anyone in a customer-facing role should take this online Customer Service course. It will help you to understand situations from a customer’s perspective, improve your communication skills and build confidence in resolving issues.
Whether you deal with customers face to face, on social media, by email or on the phone, this course provides useful information for the following kind of roles:
No. There is no time limit to complete the course and you're free to learn at your own pace. The training can be taken in as many sessions as you wish or completed in one go.
Yes the course is certified by CPD (Continuing Professional Development). Many of our online courses are also approved by RoSPA (Royal Society of the Prevention of Accidents).
The course can be accessed on any mobile, tablet, PC or laptop with an internet connection.
Yes! Don't worry you can retake the assessment as many times as you need and there are no additional charges.
