Credit Control 1 Day Course - Easybook Training

Credit Control 1 Day Course


If your business relies on customers making regular payments on time, it’s essential to have a good credit control system in place. This 1 Day Credit Control Course will help you understand the basics of the collection process and be able to put effective techniques into practice – chasing money and protecting your business from overdue accounts and bad debt.


We’ll cover the following topics on this one-day Credit Control course:

  • How credit control plays a vital role in a successful business
  • Getting to grips with credit procedures
  • How credit ratings work
  • Effective debt collection techniques
  • Which sanctions to use, and how
  • Writing off bad debt from customers


Delving into the essentials of debt collection and credit control, over the course of the day we’ll cover sessions on:

  • What is credit control and why do businesses need it?
  • A sale is only a sale once payment is made
  • An introduction to credit ratings
  • Why your telephone is an important tool in credit control
  • Why written communication is essential
  • What are sanctions?


There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.

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  • Will lunch be Included?

    The joining instructions will indicate if lunch is provided for the duration of your course.  Should you need to know prior to booking please contact one of our team who will be happy to advise.

  • When will I receive my Course Joining Instructions?

    Course joining instructions are sent 7 to 10 days prior to course commencement.  If you book within this time frame they are emailed within 24 hours of the booking being placed.

  • What time does my course start?

    Start and finish times are confirmed on your joining instructions which are issued 7 to 10 days prior to course commencement.  Failure to arrive at the requested time may result in the delegate being turned away.

  • Can I complete a name change on my booking?

    Yes, a name change can be completed free of charge providing the delegate being substituted has the required pre-requisites. You can submit your request by emailing our customer service team at or calling on 01892 543000.