Communication Skills Training Course

Communication Skills 1 Day Course


Being able to communicate well is key to success in business, and yet it holds many of us back. This information-packed communication skills training course will give you all the tools you need to communicate more effectively with your customers, as well as your colleagues. You’ll grow in confidence as you understand the secrets to building rapport and gaining the trust of your peers.


On this one-day Communication Skills course, you’ll learn how to:

  • Recognise behaviours that impact your reputation
  • Understand how to build good working relationships
  • Create your own clear communication goals
  • Identify communication styles that work for different audiences
  • Plan your communications, both internal and external


Everything from body language, tone and the words you choose can affect your communication performance. Getting it right can put you on the path to great working relationships, better job satisfaction and more profitability. During this one-day training course, you’ll find out:

  • Why communication isn’t one-sided
  • What it means to be a good communicator
  • How communication affects business relationships
  • Why being clear is essential to effective communication
  • How to measure your own communication skills
  • The essentials of planning internal and external communications
  • How to adapt your body language and tone to suit your audience


There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.

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  • Will lunch be Included?

    The joining instructions will indicate if lunch is provided for the duration of your course.  Should you need to know prior to booking please contact one of our team who will be happy to advise.

  • When will I receive my Course Joining Instructions?

    Course joining instructions are sent 7 to 10 days prior to course commencement.  If you book within this time frame they are emailed within 24 hours of the booking being placed.

  • What time does my course start?

    Start and finish times are confirmed on your joining instructions which are issued 7 to 10 days prior to course commencement.  Failure to arrive at the requested time may result in the delegate being turned away.

  • Can I complete a name change on my booking?

    Yes, a name change can be completed free of charge providing the delegate being substituted has the required pre-requisites. You can submit your request by emailing our customer service team at or calling on 01892 543000.