If you regularly speak to customers over the phone, the Excellent Customer Care (Incoming Calls) 1 Day Course is for you. From making a great first impression the moment you pick up a call, to dealing with customer complaints and challenges in a positive way, interacting well with customers is vital to the success of your business, and this interactive course uses insightful role-play to help you raise the bar.
For those wanting to go deeper into telephone handling specifically, the Masterclass in Handling Incoming Telephone Calls (1/2 Day) Course builds on the foundations covered here with more advanced technique. This course also pairs well with the Communication Skills 1 Day Course, since strong customer care over the phone relies heavily on the broader communication skills covered there.
Anyone whose role involves customer interaction beyond the phone, in person or over email, may also want to look at the Outstanding Customer Service Skills 1 Day Course, which covers customer care more broadly across different channels. There's no formal assessment for this course, but delegates receive a Certificate of Attendance for their records.