If you want to improve the service your customers receive when they make a phone call to your business, you need to see things from their perspective. The Masterclass in Handling Incoming Telephone Calls (1/2 Day) Course helps you understand where you may be going wrong, and shows you some simple ways to create a positive and enjoyable experience for your callers.
This course builds directly on the foundations covered in the Excellent Customer Care (Incoming Calls) 1 Day Course, taking phone handling technique a step further for anyone wanting to sharpen their skills beyond the basics. Since so much of great phone handling comes down to how you communicate, this course also pairs well with the Communication Skills 1 Day Course, strengthening the broader conversational skills that make every call more effective.
Anyone whose role involves customer care across more than just the phone may also want to look at the Outstanding Customer Service Skills 1 Day Course, covering customer care more broadly across different channels. There's no formal assessment for this course, but delegates receive a Certificate of Attendance for their records.