If you want to improve the service your customers receive when they make a phone call to your business, you need to see things from their perspective. This insightful, half-day Masterclass in Handling Incoming Calls course will help you to understand where you may be going wrong, and show you some simple ways to create a positive and enjoyable experience for your callers.
By the end of this practical, half-day Masterclass in Handling Incoming Calls, you’ll:
What do you hate about making phone calls to your bank, your dentist or estate agents? By finding out what we dislike most about making calls, we can judge our own business’ ability to put customers at ease. During this half-day course, we’ll look at good customer service and how incoming calls play their part, including:
There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.
I found the course I required and booked at short notice. Very easy site to navigate
Luke was very informative and quick to help and advise
I use Easybook on a regular basis and they are fantastic. I have used other companies in the past and wasn't happy with the service. My colleague Pauline recommended Easybook and my contact Luke is efficient and extremely helpful
We always receive first class service form Easybook. All of the staff are very helpful and friendly, a pleasure to deal with.
Easy to book, easy to see, easy to find what youre looking for
Very easy to use online, had to call a couple of times the Staff were very friendly and helpful
Booking is very simple and all courses are easy to find under sub headers, with all information on venues. Also being able to book multiple people on to one course is great.
The service is always above and beyond excellence. The staff are friendly and always go the extra mile.
The joining instructions will indicate if lunch is provided for the duration of your course. Should you need to know prior to booking please contact one of our team who will be happy to advise.
Course joining instructions are sent 7 to 10 days prior to course commencement. If you book within this time frame they are emailed within 24 hours of the booking being placed.
Start and finish times are confirmed on your joining instructions which are issued 7 to 10 days prior to course commencement. Failure to arrive at the requested time may result in the delegate being turned away.
Yes, a name change can be completed free of charge providing the delegate being substituted has the required pre-requisites. You can submit your request by emailing our customer service team at firstname.lastname@example.org or calling on 01892 543000.