Frequently Asked Questions
If yours questions aren't covered, call 01892 543000 and our friendly customer service team will be happy to help.
Will lunch be Included?
The joining instructions will indicate if lunch is provided for the duration of your course. Should you need to know prior to booking please contact one of our team who will be happy to advise.
When will I receive my Course Joining Instructions?
Course joining instructions are sent 7 to 10 days prior to course commencement. If you book within this time frame they are emailed within 24 hours of the booking being placed.
Do I have to attend all days/sessions?
Full attendance on all days, at the required times stated on your course joining instructions, is compulsory to successfully complete the course.
Will I be required to wear PPE?
If PPE is required for your training it will be listed on our website, within the course information section, and also confirmed on your joining instructions. If you are missing an item or have any queries please contact our customer service team at your earliest convenience on 01892 543000.
Why do I need to provide a pre-requisite?
Pre-requisites are requested when the awarding body requires proof of a previous in date qualification or experience, to ensure delegates are eligible to attend. These guidelines are set policies which we are not able to amend. If you do have any queries or are unable to provide sufficient evidence please contact our customer service team at your earliest convenience on 01892 543000.
Can I book for a group?
Yes. On-site delivery is usually more economical from around six delegates and removes travel costs. Call 01892 543000 for a group quote.
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