Customer Service Online Course

If you work with members of the public as part of your role, it’s important to make sure each person you deal with – whether it’s on the phone, face-to-face or online – has a good customer experience. Keeping customers happy can be a challenge, but done right, it will boost your company’s reputation, generate more business and a better working environment.

This 30-minute e-learning training course is written by experts who understand the core skills needed for excellent customer service. You’ll learn why first impressions create a lasting impact, how to communicate effectively and solve problems quickly.

And, as this course is accredited by Continuing Professional Development (CPD) Certification Service, you can be sure that the information follows up-to-date industry best practice.

By completing this online customer service training, you’ll understand:

• The effect that high-quality customer service has on your customers
• The negative impact of poor customer service
• How to build rapport with customers and communicate well with them
• Common complaints that customers make
• The importance of customer feedback

This 30-minute online training course covers the following topics:

• Why is customer service important?
• A look at various types of customer service
• Why first impressions are key
• The value of excellent customer service
• The impact of poor customer service
• Building a good rapport
• Identifying customer needs
• Company policy regarding customer service
• Why customer feedback is important

At the end of this online customer service course, you’ll take a multiple-choice test of 20 questions. It’s marked automatically, and you’ll need 80% to pass. If you don’t pass the first time, you’re welcome to re-take the test as many times as you need to at no extra cost.

You’ll receive a CPD-certified digital certificate straight away.