Communication Skills 1 Day Course

Being able to communicate well is key to success in business, and yet it holds many of us back. The Communication Skills 1 Day Course gives you all the tools you need to communicate more effectively with your customers, as well as your colleagues, helping you grow in confidence as you understand the secrets to building rapport and gaining the trust of your peers.

This course pairs naturally with the Coaching Skills 1 Day Course, since giving clear, constructive feedback relies on exactly the communication skills covered here. Anyone whose role involves handling customer conversations day to day may also want to look at the Outstanding Customer Service Skills 1 Day Course alongside this one, since strong communication underpins good customer service throughout.

For those putting communication skills into writing rather than conversation, the Professional Writing Skills 1 Day Course builds on the same principles covered here, applied specifically to emails, reports and other business documents. There's no formal assessment for this course, but delegates receive a Certificate of Attendance for their records.

On this one-day course, you'll learn how to:

• Recognise behaviours that impact your reputation
• Understand how to build good working relationships
• Create your own clear communication goals
• Identify communication styles that work for different audiences
• Plan your communications, both internal and external

Everything from body language, tone and the words you choose can affect your communication performance. Getting it right can put you on the path to great working relationships, better job satisfaction and more profitability. During the course, you'll find out:

• Why communication isn't one-sided
• What it means to be a good communicator
• How communication affects business relationships
• Why being clear is essential to effective communication
• How to measure your own communication skills
• The essentials of planning internal and external communications
• How to adapt your body language and tone to suit your audience

There's no formal assessment for the course. However, you'll receive a Certificate of Attendance for your records.